Tom Robinson has 25 years of experience in analyzing processes, coaching and developing managers, facilitating high-performing teams, and teaching methods for improving quality and customer service. He began working as an adjunct staff member of Catalyst in 1985.
In the past decade, much of Tom’s consulting has emphasized lean methodologies, rapid process improvement, and group facilitation. In particular, he has focused on mapping and improving processes in non-industrial settings such as medical centers and clinics, research laboratories, and tribal service organizations.
Tom has consulted to a wide range of organizations including Boeing, BP Exploration Alaska, Burlington Northern Santa Fe, Fred Hutchinson Cancer Research Center, Getty Images, Harborview Medical Center, HIV Vaccine Trials Network, Lummi Indian Nation, Philips Oral Healthcare, Qualis Health, Puget Sound Neighborhood Health Centers, Standing Rock Sioux Tribe, Starbucks Coffee, Texas Tech Student Health Center, T-Mobile, University of Washington Department of Surgery, Virginia Mason Medical Center, and Watermark Credit Union. Tom has been invited to deliver workshops on lean strategies and methods to the American Health Quality Association, the American Society for Training and Development, Organization Development Network, and the Washington State Health Information Association.
In 2004 Tom’s Rapid Process Improvement consulting team received BP Exploration’s regional Helios Award for their work in simplifying workflow on the North Slope and in Anchorage.
During his career, Tom has also held positions as chief administrative officer of a worldwide investment bank, human resources development manager for a pharmaceuticals company, instructor and course director for Outward Bound, and core faculty for Seattle University’s Master’s program in Organization Systems Renewal.
Tom received his Ph.D. in Education and Ed.S. in Evaluation from Stanford University. His B.A. in Outdoor Education is from Prescott College.
Tom serves as vice-chair of the Salish Youth Academy, and has served as a trustee of Prescott College and as an elected councilmember of Beaux Arts, Washington.